Support

Support channels

• Email: support@smsquared.ai
• Compliance & security: compliance@smsquared.ai

What to include in a ticket

• Your Azure subscription ID or Evaluator subscription tier.
• Approximate time window of the issue and the environment (staging vs production).
• Relevant request IDs, trace IDs, or status codes (without sending secrets or full payloads).

Severity

We prioritize issues that affect availability, correctness, or security of Evaluator in production. For roadmap or feature questions, please allow additional time for a response.